Refund policy

Our freshness promise

Not happy? Tell us within 24 hours and we'll make it right.

Every Love Dem Apples caramel apple is hand-dipped fresh to order. Apples are a natural product, and very occasionally one can be bruised or brown inside, which you'll only find once you cut into it. If that happens, or anything else isn't right with your order, let us know within 24 hours of pickup or delivery and we'll replace it or refund it.

How to let us know

Email lovedemapplez@gmail.com or DM us on Instagram @lovedemapplez with your order number and a photo of the issue. We'll come back to you as soon as we can, usually the same day.

Change of mind

Because our products are perishable food made to order, we can't accept returns or offer refunds for change of mind once your order has been made.

Changes and cancellations

Need to change your pickup or delivery day, or cancel? Get in touch before 7pm the night before your pickup or delivery day and we'll do our best to help. After that, your order has usually already been dipped.

Missed pickups

If an order isn't collected during market hours on the chosen day, we're unable to offer a refund, but message us and we'll try to work something out.

Courier orders

If your courier parcel arrives damaged, please send us a photo within 24 hours of delivery so we can sort it out. Courier delays caused by NZ Post are outside our control, but we'll always help where we can.

This policy doesn't affect your rights under the New Zealand Consumer Guarantees Act 1993.